FAQs

Our Veterinarian Directed Delivery Program allows you to receive up to 3 items at a time for each of our products. Recurring frequency is based on your pet’s weight, to ensure that you never run out of product. Our warehouse has 24-48 hr window to fill orders, but orders most often ship within 24 hours. Our customers retain complete control and can change or cancel at any time by calling us at 877-221-0552. PLEASE NOTE: Orders placed on Friday, Saturday or Sunday will not ship out until Monday. UPS expedited shipping is counted in business days and does not include weekend days.

When you enroll in our Veterinarian Directed Delivery program, you will receive free shipping and handling on all of your orders.

VRS Veterinarian Recommended Solutions is committed to your safety and satisfaction. For safety reasons we never restock product, therefore, we cannot accept returned product. Once an order is shipped, the sale is final. We do not accept returned products or provide refunds.Refusal of product delivery does not release the customer from payment liability.All orders undergo a quality assurance review prior to shipping, but in the event an error occurs, VRS is committed to correcting it. Contact VRS’s Customer Relations Department at 855-876-7387 to report any error.If you receive a damaged product, please contact VRS’s Customer Relations Department immediately upon receipt of delivery at 855-876-7387. We will provide instructions on how to return the damaged product VRS will replace any damaged product.

All orders undergo a quality assurance review prior to shipping, but if an error occurs, we are committed to correcting it.  If you receive a damaged product, please contact the VRS Customer Relations Department immediately upon receipt of delivery. We will replace any damaged product.

We encourage you to consistently follow your veterinarian’s recommendation on administration and feeding. However, adjustments can be made to your future refill shipment(s) by calling our Customer Relations Department at least three business days prior to your next ship date, which is shown on the front of your packing slip.

All online orders are set up as recurring shipments, so you do not need to take any further action. If you need more product before your next shipment, simply call us and we can change your ship date. You do not need to place another online order.

We ship product using UPS Ground and does not require a signature upon delivery. Once your order is processed and shipped, you will receive an email with the tracking confirmation. We are able to ship to PO Boxes through USPS.

Our PET bottles are made of BPA-free, recyclable plastic. We are transitioning our Omega Benefits® products to plastic to avoid breakage during shipment.